Madame Madeline - Policies

Madame Madeline is committed to the highest levels of privacy for our customers. We strongly believe in protecting confidentiality and security of all your information. All customer information is strictly confidential. We will not sell, lease, or share your personal information to ANYONE. Madame Madeline will only use your information to help us process and deliver your order, to answer your inquiry, and to notify you by email regarding your order. We may send you emails regarding promotional and product discounts that may be of interest to you ONLY if you have signed up with our mailing list. You may unsubscribe anytime simply by completing the short form located below the navigation bar on the left side of each page. We prohibit any unsolicited contact (email, postal mail, phone calls, etc). We do not tolerate SPAMMING in any way or form. All of our customers have the right to remove their information from our database anytime, at request.

If you submit information by participating in our surveys, we will only use the collected information to guide us in creating our monthly promos, and to benefit you, our customers. In addition, we will take your responses into consideration when deciding which products to add to our site. All information collected will be kept confidential and will not be sold, duplicated, or used for any other purpose.

Note: If you are a shopper under the age of 13, you must get your parent's or guardian's consent before using this website and/or submitting any personal information to our site.

Effective date: May 23, 2018

For the purposes of the EU General Data Protection Regulation (GDPR) (EU) 2016/679, the responsible entity is:

Madame Madeline LLC
Po Box 5517
Hacienda Heights, CA 91745 USA

If you are from the European Economic Area (EEA), Madame Madeline legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

We need to contact you regarding order related information.
You have given us permission to do so.
The processing is in our legitimate interests and it’s not overridden by your rights.
For payment processing purposes.
To comply with the law.

Retention of Data

Madame Madeline will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Madame Madeline will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Madame Madeline will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Madame Madeline aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Madame Madeline relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Effective date: January 01, 2020

Notice to California Residents - Your California Privacy Rights As Provided by California Civil Code Section 1798.83

A California resident who has provided Personal Data, as defined under California Civil Code section 1798.83, to a business with whom he/she has established a business relationship for personal, family, or household purposes (a "California Customer") may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of Personal Data, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom Personal Data was disclosed in the preceding calendar year, as well as a list of the categories of Personal Data that were disclosed. California Customers may request further information about our compliance with this law by emailing questions@madamemadeline.com. Please note that we are required to respond to one request per California Customer each year, and we are not required to respond to requests made by means other than through this email address.

Your Rights Under California Consumer Privacy Act

You have several rights under the California Consumer Privacy Act (CCPA) in connection to our processing of your personal information. These rights are subject to certain exceptions and exemptions. You have the following rights under the CCPA:

Right to Access Your Personal Information. You have the right to request a copy of the personal information we hold about you, together with other information about our processing of that personal data.
Right to Data Portability. You have the right to request us to provide you, or third party, with a copy of your personal information in a portable and readily-usable format.
Right to Deletion. You have the right to request us to delete personal information that we hold about you and third parties with whom we share your personal information. This is sometimes referred to as the "right to be forgotten".
Right to Opt-Out. You have the right to opt out of the sale of personal information. Please note that Swanson Health Products does not sell personal information.
Right to Non-Discrimination. You have the right to exercise rights under the CCPA without being discriminated. The law prohibits us from charging different prices or rates to consumers, providing different services to them, or denying them goods or services, because they exercised their CCPA rights.

If you wish to exercise your CCPA rights contact us at questions@madamemadeline.com. Please be sure to provide your full name, mailing address, email address, and phone number for verification purposes. Please allow sufficient time for your request to be acknowledged and processed.

If you have any questions or concerns about our policies, please click here to contact us.

Like most websites with shopping carts, we use a feature on your web browser called a "cookie". Cookies are small pieces of data (~1 to 4 KB) that a website stores on your computer's hard drive for record-keeping purposes and to store individual settings such as your purchases added to the shopping cart. Remember, cookies are totally safe and cannot read your hard drive or gather information from your computer.

To use shopping carts on our website, you need to enable the cookies feature of your web browser. If you choose to disable the cookies feature of your web browser, you may not be able to place an order with Madame Madeline.

We also may use third party cookies for ad serving through Google or Facebook. These non personally identifiable information cookies do not track personal information about you. They are used to serve interest based targeting ads based on your previous browsing history on our site. For example, if you have been viewing our site about False Eyelashes, you may see False Eyelashes advertisements when viewing a non-related site, such as on a site about beauty/makeup. You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings if you choose to opt out cookies.

We collect user IP addresses with your personally identifiable information for credit fraud protection. Madame Madeline may disclose your IP address, including personally identifiable information, we deem necessary, in our sole discretion, to your ISP, to local Law Enforcement, to members of Merchant911.org, and to Internet Fraud Complaint Center (IFCC), a partnership organization between FBI and the NW3C.

Madame Madeline understand how important security is to you and shall protect the security of your personal information and credit card details when you shop with us online. We use PayPal and Authorizenet to process credit cards and bank transfers. PayPal is an email payment service that enables any consumer with an email address to securely and conveniently send and receive payments online. Industrial level 128-bit SSL (Secure Sockets layer) technology will be used to protect the security of your credit card and personal information by encrypting your personal information you provide during the checkout process so that it can not be read as it travels through the internet.

You can always check the existence of a secure connection when checking out by looking at the URL in your web browser. Whenever you are connected to a secure server, your secured connection will begin with the URL "https," rather than "http."

Madame Madeline carries only fine quality merchandise. We offer a 100% Satisfaction Guarantee on everything we sell. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping and any PayPal/Credit Card processing fees (if applicable). Refund requests must be made within 30 days from receipt of merchandise. Please refer to our WARRANTY/REFUND POLICY section of our FAQ Page for details.

We ship all of our packages using US Postal Service and UPS. Deliveries are made Monday through Friday (holidays excluded). Orders are usually processed and shipped within 24 hours of payment (excluding weekends and holidays). You can check the status of your order anytime by visiting our Order Status Page. As a general guideline, please allow 3-7 business days for USPS First-Class mail delivery, 2-4 business days for USPS Priority Mail, 2 business days for USPS Express Mail, 6-12 business days for Global Priority Mail, and 4-7 business days for Global Express Mail.

Your order will be shipped promptly. However, the US Postal Service and UPS do not guarantee the delivery date and time of your package. First-Class and Priority Shipping can take 3 to 6 days longer than normal to deliver during the holidays (especially during the month of December). Please Note: Madame Madeline is not responsible/liable for any UP Postal Service/UPS's error during transit, including damage and loss of package, and for any "reasonable" delay beyond our advertised delivery time-frames.

To ensure safe delivery, all packages (except for Airmail and Global Priority Mail) are shipped with Delivery Confirmation (or Signature Confirmation at our sole discretion). You can track the status of your package at the 'Track & Confirm" page of the USPS website, or at the UPS website. For more information about our shipping methods, rates, and for any other details, please refer to our SHIPPING AND HANDLING section of our FAQ Page for details.

Note about International shipping, due to recent manufacturer restrictions, we are unable to ship certain product lines to certain geographical locations. If your country is on the list below, please do not add the indicated product line into the shopping cart.

Restrictive Locations:
For Ardell Products Only: Australia, Balkans, Japan, Singapore, Taiwan, Uk
For Andrea Products Only: Balkans, Uk
For Eylure Products Only: Australia
For Lash beLong Products Only: Australia, Balkans, Canada, Denmark, England, France, New Zealand, Germany, Norway, Spain, Sweden
For Red Cherry Products Only: British Columbia (Canada), Uk

Madame Madeline (the "Site") contain links to other sites on the Internet that are owned or operated by third party vendors and other third parties (the "Outside Sites"). Madame Madeline is not responsible for the content of these Outside Sites. Links appearing on the Site are for convenience only and are not an endorsement by us. Madame Madeline, may, but is not obligated to, monitor or review any areas on the Site where users transmit or post Communications or communicate solely with each other, including but not limited to our user forums. We will have no liability related to the content of any such Communications, whether or not arising under the laws of copyright, trademarks, libel, privacy, obscenity, or otherwise.

Use of this Site represents an acceptance by the Customer of the terms of our "Policy/Legal". Madame Madeline, LLC ("Madame Madeline") reserves the right, at any time, to change, modify, or update the content of this page and our website (including product images, descriptions, prices, etc.), and Policies statements, without notification to site Customers and Users. Madame Madeline will not be held liable for topographical errors. Customer confirms his or her acceptance of any changes, modifications, or updates by using (and shopping at) our website.

MADAME MADELINE, LLC ("MADAME MADELINE") IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS-IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THIS SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULLEST EXTENT PERMITTED BY LAW, MADAME MADELINE DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, MADAME MADELINE DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT.

MADAME MADELINE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS WEB SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES. YOU AGREE TO DEFEND, INDEMNIFY AND HOLD US HARMLESS FOR ANY LOSS, DAMAGES, OR COSTS INCLUDING ATTORNEY'S FEE'S, RESULTING FROM ANY THIRD PARTY CLAIM, ACTION, OR DEMAND RSULTING FROM YOUR USE OF THE SITE. RELATED TO THE SITE REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED DOLLARS.

Order Acceptance Policy: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell. We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and Madame Madeline shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. We may require, at our option, that any order placed over certain dollar amounts receive our pre-approval. We also may require additional verification information (such as copy of Driver's License or Passport, and/or copy of credit card used) before accepting any order. If your credit card has already been charged for the purchase and your order is cancelled/declined, we shall immediately issue a credit to your credit card account in the amount of the charge. Credit refund can take up to 72 hours before reflecting on your account.

Lastly, Madame Madeline reserves the right, without notice, to include Free, Complimentary gift(s) with your order =)

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