Thank you for visiting Madame Madeline. We are dedicated to providing
you with the best customer service. On this page you will find links
that will help you with your questions/concerns:
ORDERING AND PAYMENTS
00)
Does Madame Madeline offer Lowest Price Guarantee?
01) Does Madame Madeline
accept International orders?
02) Do you accept payment
by Check, Cashier's Check, or Money Order?
02b) Can I fax in or mail
my order?
03) Will I be charged tax?
04) How do you process
credit cards? What is PayPal?
04a) My
credit card was denied during checkout. WHY?
04b) How
do you process International credit cards and orders?
05) I ordered and paid
for an item that was out of stock. What happens now?
06) I can’t find
the item that I am looking for or it is out-of-stock,
help?
06a) Can I purchase different
styles of lashes (mix and match) while receiving the
same discount?
WARRANTY/REFUND POLICY
07) Is there a money
back guarantee?
08) Does Madame Madeline accept returns and
exchanges?
09) How do I return or exchange online purchases?
SHIPPING & HANDLING
10) How will my
order be shipped?
11) Do you ship to P.O. Boxes, APO/FPO, Hawaii,
and Alaska?
12) How do I receive FREE SHIPPING?
13) How do I track my order?
PRIVACY AND SECURITY
14) What is
your Privacy policy?
15) What are “cookies,”
why do I need to enable this feature on my browser?
16) What is your Security Policy?
APPLICATION TIPS AND SUGGESTIONS
17) I am not
sure which style of false lashes to choose?
18) I need help with lash application.
Help!
19) Why is the packaging on the item(s) I've received different to the picture(s) on your website?
ORDERING AND PAYMENTS
00) Does Madame Madeline offer Lowest Price Guarantee?
Madame Madeline guarantees that our prices are the lowest you'll
find anywhere ONLINE. You'll know you're receiving the best deals
available on hundreds of quality lash products.
If you happen to find a better online price out there, and meet
the qualifications listed below, we'll match and/or beat the price
and include free gift with your order. If you have already placed
an order, we will credit you the difference. CLICK
HERE for price guarantee details.
01) Does Madame Madeline accept International orders?
MADAME MADELINE accepts orders and ships to all fifty states in the United States (as well as U.S. territories), Canada, and few selected countries. CLICK HERE to see a list of countries we currently accept orders from. We will ship to your country that are not on the list if you pay with international Postal Money Order/Cashier's Check (in $USD), Western Union MoneyGram/Transfer, or Traveler's Express MoneyGram. Please email us if you would like to place an order.
02) Does Madame Madeline accept
payment by check (personal, cashier’s) or Money Order?
Yes, Madame Madeline accepts Cashier’s
Checks and Money Orders made payable to MADAME
MADELINE. Sorry, we DO NOT accept
personal checks (E-Check through PayPal is accepted. E-Check must
be cleared before your order is shipped). Payments must be in $US
dollars.
Follow these simple instructions to mail in your order:
• Complete your online shopping. Select the "Money
Order / Cashier's Check " payment option during checkout
from the payment Drop-Down menu.
• Continue to complete with the checkout.
• Print the order receipt page (you will also receive
a copy of the receipt by email).
• Next, mail a printout of
your order receipt page along with your payment (made payable to
Madame Madeline) to:
MADAME MADELINE
Attn: Order Process
PO BOX 5102
HACIENDA HEIGHTS, CA 91745-0102
USA
For faster, secure, and convenient shopping, we also accept most
major credit cards, bank wire transfer, western union payment, and
traveler's express moneygram.
02b) Can I FAX in or mail my order?
YES. Follow these simple instructions to fax your order:
• Complete your online shopping. Select the "FAX
ORDER " payment option during checkout from the payment
Drop-Down menu.
• Continue to complete with the checkout.
• Print the order receipt page (you will also receive
a copy of the receipt by email).
• Fill out your Credit Card billing information on the
bottom of the order receipt.
• Fax TOLL-FREE the order receipt page to: (833)
936-2252 **.
**Toll-free line will only work within the U.S..
03) Will I be charged tax?
There is NO sales tax added to the order
when shopping with Madame Madeline for domestic customers. We will cover the sales tax
for California residents (an automatic 9.75% Savings!).
04) How do you process credit cards? What
is PayPal and Authorizenet?
To provide you with the highest level
of security, we use Authorizenet and PayPal to process credit cards
and bank transfers (e-checks). Authorizenet and PayPal will protect
the security of your credit card and personal information. To pay
with PayPal, you must be a member (it's free to join). With Authorizenet,
you can pay with most credit cards (Visa, MasterCard, American Express,
Discover Card) without being a member--this method is recommended
if you don't want to sign up for a PayPal account during checkout.
PayPal is an email payment service that enables any consumer with
an email address to securely and conveniently send and receive payments
online. PayPal and Authorizenet payments are accepted for U.S. ,Canadian,
and certain international customers.
ALL PayPal accounts include these basic
features:
• SECURE SHOPPING AND CHECKOUT using industrial level
SSL (Secure Sockets layer) technology to encrypt personal information
• FDIC pass-through insurance up to $100,000
• Send and receive money online from a checking account
or credit card
• Earn money market returns on your PayPal balance
• Email-based customer service
• Need an account? Please CLICK
HERE for free registration and earn 5 dollars in the process
04a)
My credit card was denied (Authorization Failed) during checkout.
WHY?
The most likely reason for a failed
authorization is a mismatch between the information (address, zip
code, expiration date, cvv code) you provided and the billing record
for your credit card that your bank has on file. Solution:
Please make sure to enter your full name and billing address EXACTLY
as they appear on your most recent credit card billing statement.
Your card should be approved as long as you entered everything correctly.
Failed authorization can also occur when you have insufficient fund
in your account or if your credit card company has put a 'hold'
on your accout. You can also try to use a different credit card
or payment method. We also accept PayPal, Money Order, and Cashier's
Check. We will gladly accept personal check if you are a repeat
customer.
You can also contact us with your selected product(s) and we will send you an electronic bill you can fill out with your credit card info.
Need Help: 
04b)
How do you process International
credit cards and orders?
International customers can pay
with PayPal (preferred), Credit Cards (Visa, MasterCard, AMEX, Discover
Card), or International Money Order (in $USD). Please
Note: International
orders will be shipped to the billing address and the cardholders
name ONLY. Billing address and shipping address must be the same.
Credit cards payments will be processed by our payment gateway. We use AVS (address verification) and CVV (card verification code) to protect you against credit card fraud and identity theft. Your IP address will be recorded to verify location. If you are paying with a Credit Card, you have to pass both our AVS and CVV filters.
If you fail one or both of our AVS/CVV filters, we will require you to fax or email us an attachment a copy of your Photo ID (Driver's license or Passport) with your photograph and address as it appears on your credit card billing statement. Your order will not be shipped if you failed to provide the proper identification. You will only need to provide Photo ID ONCE for us to setup an account for you; you will not need to repeat this process for all future orders unless your shipping address changes. Remember, your information is strictly confidential. We will not sell, lease, or share your personal information to ANYONE. Once we have received and verified your information, your order will be shipped immediately. Alternatively, you can pay with Western Union MoneyGram/Transfer, or Traveler's Express MoneyGram.
Please Contact Us if you have any questions or if you need any assistance with when placing an order.
05) I ordered
and paid for an item that was out of stock. What happens now?
In the event that an item you purchased is out
of stock, an email will be sent to you immediately notifying you that
the item is out of stock along with its expected shipping date. You will
have two options: (1) Your order will be placed on our backorder list,
and mailed to you as soon as it arrives (takes approx. one to two weeks
before shipping). (2) you may request a prompt refund of all your money
paid.
06) I can’t find the item
that I am looking for or it is out-of-stock, help?
Madame Madeline offers a large selection
of Ardell False Eyelashes and other fine lash accessories. We try
our best to have all merchandise in-stock. If you cannot find what
you are looking for (If we don’t carry the product, or if
the item is temporarily Back Ordered, Out-of-Stock, etc), please
Contact Us to let us know
what you have in mind. You will receive a response within 24 hours
informing you of availability of the item or whether we can place
a custom order for you. Please allow one to two weeks before shipping.
For items that are out-of-stock, please check back with our website and these items will be replenished within 1 to 2 weeks. You can contact us at here. Your thoughts and ideas are important to us, please send us any feedback, or suggestions you may have.
06a) Can I
purchase different styles of lashes (mix and match)
while receiving the same discount?
If you are purchasing different
styles, you can still receive the same discount by ordering
through the following link
WARRANTY/REFUND POLICY
07) Is there a money back
guarantee?
Absolutely, we are not happy
unless you are happy. Madame Madeline carries only fine
quality merchandise. We offer a 100% Satisfaction Guarantee
on everything we sell. If your order does not exceed
your highest expectations, we will refund the amount
for any unused, unopened merchandise from your order
less shipping and any card processing fees (if applicable).
Refund requests must be made within 30 days from receipt
of merchandise. Please refer to our How
to get a REFUND section for details.
08) Does Madame Madeline
accept returns and exchanges?
We are not entirely happy
unless you are happy. We stand behind our products and
offer a 100% satisfaction Guarantee on everything we
sell. Each item is guaranteed to be free of defects.
If you are not completely satisfied, we will gladly
accept returns or exchanges for any unused, unopened
products purchased from us. Requests for returns and
exchanges must be made within 30 days from receipt of
your merchandise. Note, due to FDA sanitary
regulations, we are unable to accept return on any OPENED
or USED eyelash adhesive.
09)
How do I return or exchange online purchases?
Our return policy is simple:
Please print and fill out our Refund
and Exchange form
and include it with any unused, unopened merchandise
you are returning. Next, pack and seal your returns,
along with the form, securely in the original
package . Your
return will be given top priority and will be processed
immediately (within 24 hours) upon receipt of return
parcel.
Returns & Exchanges
because of our mistakes:
If you received incorrect merchandise or damaged products
due to a mistake on our part, we will reimburse you
with a full refund (including shipping costs). If you
want to make an exchange instead, please send us the
unused, unopened merchandise and we will pay for the
cost of returning the package to us and for the shipping
cost (please ship with parcel mail) for your replacement
order.
All other Returns &
Exchanges:
For all other returns, a full refund
(less shipping and handling)
will be offered ONLY if the returns are unopened, unused,
and in its original condition. A refund or exchange
will be issued to you via original payment immediately.
Note, due to FDA sanitary regulations, we are unable
to accept return on any OPENED or USED eyelash adhesive.
For all other exchanges, will incur
NO restock fee. We will pay for the postage for shipping
the exchange items back to you =)
Send Returns and Exchanges
to:
MADAME MADELINE
Attn: ORDER (ENTER YOUR ORDER # HERE)
PO BOX 5102
HACIENDA HEIGHTS, CA 91745-0102
USA
We want to make your shopping experience as easy and safe as possible. Please feel free to contact us with any additional questions or concerns you may have.
10) How will my order be
shipped?
We ship all of our packages
using US Postal Service and UPS. All of our merchandise
is packaged securely with care to ensure safe delivery.
All orders will come in sturdy boxes and be shipped
with free tracking (delivery confirmation). Tracking
is available to the following locations:
1) Within the U.S., shipments to APO/AFO and
other U.S. territories can not be tracked.
2) Canada, package shipped
with UPS and Priority Mail or Express Mail International ONLY.
3) International addresses,
package shipped with UPS and Priority Mail or Express Mail International ONLY.
Please note, we are not responsible
for any loss or delays caused by the US Postal Service.
US Postal Service do not guarantee the delivery date
of your package. Insurance is optional
but it is highly recommended. You will be given
a choice to insure your U.S, order during checkout by
marking the add insurance box (an insurance charge of
$2.00 will be added to your shipping fee automatically).
IF you live in an unsafe area or area known
to have mail theft, please request "SIGNATURE CONFIRMATION"
in the MESSAGE BOX during checkout. We will ship your
parcel with signature at time of delivery to ensure
proper and safe delivery.
For international orders, we highly recommend you select
a shipping method that includes insurance such as UPS
shipping methods, Priority Mail International, and Express Mail International.
Deliveries are made Monday through Friday (holidays
excluded). Your order are usually processed and shipped
within 24 hours of payment (within 48 hours for international
orders).
Please Note: Shipping can take 3 to 6 days longer than normal to deliver during the holidays (especially during the entire month of December).
Domestic Shipping
Domestic shipping are shipped by
USPS First Class, Priority Mail, or Express Mail. And, UPS Ground,
or UPS 2nd Day Air.
We ship everywhere in the continental USA, including: Post Office
Boxes, APO/FPO, Hawaii, and Alaska. Delivery times will vary depending
on the shipping method selected and the shipment destination. s
a general guideline for delivery, please allow:
4 to 7 business days for USPS First Class
mail
2 to 4 business days for USPS Priority Mail
2 business days for USPS Express Mail
2 to 5 business days for UPS Ground
2 business days for UPS 2nd Day Air
Order shipped within United States will be charged a flat rate based on the table listed below to cover shipping and handling:
|
USPS First Class Shipping (with
Tracking) * |
|
|
Order
Amount (US$) |
Shipping
Charges |
| $0.01 to $20.00 | $3.00 |
| $20.01 to $30.00 |
$3.50 |
| $30.01 to $50.00 | $4.20 |
| $50.01 to $99.99 |
$5.00 |
| $100.00 and up | FREE |
|
USPS Priority Shipping (with Tracking) |
|
|
Order
Amount (US$) |
Shipping
Charges |
| $0.01 to $20.00 | $3.95 |
| $20.01 to $30.00 |
$4.35 |
| $30.01 to $50.00 | $4.95 |
| $50.01 to $124.99 |
$5.50 |
| $125.00 and up | $6.50 |
|
USPS Express Shipping
(with Tracking) |
|
|
Order
Amount (US$) |
Shipping
Charges |
| $0.01 to $20.00 | $17.50 |
| $20.01 to $30.00 |
$18.50 |
| $30.01 to $50.00 | $19.50 |
| $50.01 to $124.99 |
$21.50 |
| $125.00 to $500.00 | $24.50 |
| $500.01 and up |
$28.50+ |
|
UPS Ground (with Tracking) |
|
|
Order
Amount (US$) |
Shipping
Charges |
| $0.01 to $20.00 | $7.35 |
| $20.01 to $30.00 |
$7.50 |
| $30.01 to $50.00 | $7.75 |
| $50.01 to $124.99 |
$8.50 |
| $124.99 to $200.00 | $10.00 |
| $200.01 to $500.00 |
$11.00 |
| $500.01 and up | $14.00+ |
|
UPS 2nd Day Air (with Tracking) |
|
|
Order
Amount (US$) |
Shipping
Charges |
| $0.01 to $20.00 | $24.00 |
| $20.01 to $30.00 |
$25.00 |
| $30.01 to $50.00 | $28.00 |
| $50.01 to $124.99 |
$34.00 |
| $124.99 to $200.00 | $45.00 |
| $200.01 to $500.00 |
$45.00 |
| $500.01 and up | $60.00+ |
*Orders more than 1 lb and 3 ounces will be shipped by USPS Priority
Mail (we will cover the additional expanse)
Canada Shipping
Orders shipped to Canada will be shipped by
First Class Mail International, Priority Mail International, or Express Mail International. And,
UPS Standard, or UPS Worldwide Expedited. Delivery times will vary
depending on the shipping method selected and the shipment destination.
As a general guideline for delivery, please allow:
8 to 16 business days for First Class Mail International
8 to 12 business days for Priority Mail International
4 to 8 business days for Express Mail International
7 to 10 business days for UPS Standard
4 to 6 business days for UPS Worldwide Expedited
Note: We are not responsible for any loss or delay caused by the US Postal Service and UPS. Insurance is optional but it is highly recommended. We recommend shipping method that includes insurance such as UPS shipping methods, Priority Mail International, and Express Mail International.
Canadian customers are responsible
for any duty, tax (GST), or tariff imposed by the Canadian customs.
Buyers should familiarize themselves with any additional charges
assessed by your country that are not covered as part of our standard
shipping charges.
Order shipped to Canada will be charged a flat rate based on the
table listed below to cover shipping and handling:
|
First Class Mail International (Not Insured) |
|
|
Order
Amount (US$) |
Shipping
Charges |
| $0.01 to $20.00 | $3.70 |
| $20.01 to $30.00 |
$4.50 |
| $30.01 to $50.00 | $5.00 |
| $50.01 to $99.98 |
$5.50 |
| $99.99 and up | $6.95 |
|
Priority Mail International
(Insured) |
|
|
Order
Amount (US$) |
Shipping
Charges |
| $0.01 to $20.00 | $14.50 |
| $20.01 to $30.00 |
$15.50 |
| $30.01 to $50.00 | $16.50 |
| $50.01 to $124.99 |
$17.50 |
| $125.00 to $250.00 | $20.50 |
| $250.01 and up |
$23.50+ |
|
Express Mail International (Insured) |
|
|
Order
Amount (US$) |
Shipping
Charges |
| $0.01 to $20.00 | $16.25 |
| $20.01 to $30.00 |
$16.50 |
| $30.01 to $50.00 | $17.00 |
| $50.01 to $124.99 |
$18.50 |
| $125.00 to $250.00 | $20.00 |
| $250.01 and up |
$25.00+ |
|
UPS Standard
to Canada (with Tracking) |
|
|
Order
Amount (US$) |
Shipping
Charges |
| $0.01 to $20.00 | $14.00 |
| $20.01 to $30.00 |
$15.00 |
| $30.01 to $50.00 | $16.00 |
| $50.01 to $99.99 |
$17.00 |
| $100.00 to $250.00 | $18.00 |
| $250.01 and up |
$12.00+ |
|
UPS Worldwide
Expedited (with Tracking) |
|
|
Order
Amount (US$) |
Shipping
Charges |
| $0.01 to $20.00 | $39.00 |
| $20.01 to $30.00 |
$40.00 |
| $30.01 to $50.00 | $41.00 |
| $50.01 to $124.99 |
$43.00 |
| $125.00 to $250.00 | $47.00 |
| $250.01 to $400.00 |
$50.00+ |
We ship to US, Canada, and and few selected countries. Please CLICK HERE to see a list of countries we currently accept orders from. International orders will be shipped with First Class Mail International, Priority Mail International ,or Express Mail International (GEM). Orders ship with GEM, will receive a tracking number for your package through email. Tracking is not available for First Class Mail International. Delivery times will vary depending on the shipment destination and local customs laws. As a general guideline, please allow:
8 to 16 business days for First Class Mail International
8 to 14 business days for Priority Mail International
4 to 8 business days for Express Mail International
International shipments may be subject to customs inspection and assessment of duties, taxes, and fees in accordance with that country’s national laws. All applicable an administrative fee, customs clearance, duties, and taxes are to be paid by the buyer at the time of receipt. Buyers should familiarize themselves with any additional charges assessed by your country that are not covered as part of our standard shipping charges. Rememeber, we cannot determine in advance what these fees will be. Please contact your local Customs office for details. Please be advised that some countries prohibit import of, or impose difficult customs on certain items. If you are unsure as to whether your country imposes restrictions, please contact your local trade or customs office for details. We cannot be held responsible for shipping charges if your package is returned to us, if customs opens your package, or if customs confiscates merchandise. It is your obligation to check with the restrictions and prohibitions imposed by your country before ordering.
International (Non U.S. and
Canada) orders will be shipped with charged rates based
on the table listed below to cover shipping and handling:
|
First Class Mail International (Not insured) |
|
|
Order
Amount (US$) |
Shipping
Charges |
| $0.01 to $20.00 | $9.00 |
| $20.01 to $30.00 |
$12.00 |
| $30.01 to $50.00 | $14.00 |
| $50.01 to $125.00 |
$21.00 |
| $125.01 to $175.00 | $25.00 |
| $175.01 to $225.00 |
$28.00 |
| $225.01 to $400.00+ | $36.00+ |
|
Priority Mail International (Insured) |
|
|
Order
Amount (US$) |
Shipping
Charges |
| $0.01 to $20.00 | $18.00 |
| $20.01 to $30.00 |
$20.00 |
| $30.01 to $50.00 | $22.00 |
| $50.01 to $125.00 |
$26.00 |
| $125.01 to $175.00 | $28.00 |
| $175.01 to $225.00 |
$32.00 |
| $225.01 to $400.00+ | $36.00+ |
|
Express Mail International (Insured) |
|
|
Order
Amount (US$) |
Shipping
Charges |
| $0.01 to $20.00 | $22.00 to $24.00 |
| $20.01 to $30.00 |
$25.00 to $27.00 |
| $30.01 to $50.00 | $28.00 to $29.00 |
| $50.01 to $125.00 |
$32.00 to $33.00 |
| $125.01 to $175.00 | $35.00 to $36.00 |
| $175.01 to $225.00 |
$37.00 to $38.00 |
| $225.01 to $400.00+ | $40.00 to $45.00+ |
11) Does Madame Madeline
ship to Post Office Boxes, APO/FPO, Hawaii, and Alaska?
Absolutely. We ship to Post Office Boxes,
APO/FPO, Hawaii, and Alaska. Shipments to these locations must be
shipped with the US Postal Services. Please
do not select UPS shipping options.
12) How do I receive FREE SHIPPING?
To receive the FREE SHIPPING discount
is simple: Shipping is free with orders of $100.00 dollars or more.
Shipping charges will be automatically deducted when you select
"First Class" shipping at checkout.
Free Shipping applies to orders
shipped within the U.S. ONLY.
Shipping to Canada pay a DISCOUNTED shipping rate of
$5.50 for "First Class
Mail International"
Shipping. Free and Discounted Shipping does not apply
to International orders.
When your order has been processed and sent out,
we will send you a Delivery Confirmation number to your email. You may
check/track the status of your package by clicking on the following link
and entering your Delivery Confirmation number:
http://www.usps.com/shipping/trackandconfirm
You can also access track your order by visiting www.usps.com, click on Track & Confirm, and entering your Delivery Confirmation number.
If you would like to check our ORDER STATUS, please visit our ORDER STATUS page.
PRIVACY AND SECURITY
14) What is your Privacy policy?
Madame Madeline is committed to the highest levels of privacy for our customers. We will never sell or share your personal information. Period! Please visit our Policies Page for additional details.
15) What are “cookies,” why do I need to enable this feature on my browser?
Cookies are small pieces of data (~1 to 4 KB) that
a website stores on your computer’s memory to store individual
settings, such as your purchases added to the shopping cart. To
use shopping carts on our website, you need to enable the cookies
feature of your web browser. Please visit our Policies
Page for additional details on “cookies.”
If you are unable to shop on our website for any reason, you can
always order from us direct instead. To order direct, simply email
us the
products (and quantity) you like to purchase. For example, 10 Duralash
Flare (knotted) Short Black, 1 LashTite adhesive Clear 1/8 oz, etc.,
etc.. We will reply you with your order total and our easy payment
instructions.
16) What is your Security Policy?
Shopping with Madame Madeline is safe. You
can have peace of mind because we use 128
bit
SSL (Secure Sockets layer) technology to protect the security of
your personal information and your credit card info during the ordering
process online. Please visit our
Policies Page for details on security. Unlike other companies,
we do NOT store customer credit card number to ensure to maximum
privacy security and privacy for our customers.
APPLICATION TIPS AND SUGGESTIONS
17) I am not sure which style of false
eyelashes to choose?
We carry many styles of strip and
individual lashes. Visit HERE
first. You also can click on the following drop-down
menu to go the category directly.
|
|
18) I need help with lash application. Help!
For lash application help and tips, please visit our Frequently Asked LASH Questions page OR our online forum for a wealth of false eyelashes suggestions and articles.
19) Why is the packaging on the item(s) I've received different to the picture(s) on your website?
The brands we work with are constantly updating their packaging (Ardell and Red Cherry especially). While we make every effort to ensure accurate product pictures on our website are identical to the item you receive, occasionally packaging may vary. The actual product itself is identical - it's just the cardboard packaging insert are slightly different. If you have any questions, please do not hesitate to contact us right away - we'll be happy to assist you.
Can't find the answer that you are looking
for?
